1. Use the Online Claim Form [1_8778278493

Aeroméxico offers a digital platform for filing most types of claims. You can:

Visit the official website: https://aeromexico.com

Scroll to the "Help Center" or "Customer Service" section

Click on “File a Claim” or “Contact Us”

Choose the appropriate category (baggage, refunds, delays, etc.)

Fill out the claim form with your flight details, contact information, and description of the issue

Have ready:

Your reservation number

Flight details

Copies of receipts (for expenses if claiming compensation)

Any photos (for damaged baggage)

2. Call Aeroméxico Customer Service

You can speak with a representative directly if you prefer or need immediate support:

📞 U.S. Customer Service Number: [1_8778278493

Available for general assistance, claims follow-up, or to begin the claims process

Tip: Clearly state that you're calling to file a formal claim, and ask for a case or reference number to track your complaint.

3. Visit an Airport Counter (if recently traveled)

If you are still at the airport or just landed and an issue occurred (like lost baggage), go directly to:

The Aeroméxico baggage service counter

Or the customer service desk

File the report on the spot - they will give you a Property Irregularity Report (PIR) for baggage issues.

4. Follow Up by Email (If Needed)

If you already submitted a claim and want to follow up:

You can email Aeroméxico’s customer service through the “Contact Us” page on their site

Or log in to your Aeroméxico account (if you have one) to check claim status

🕒 Claim Timelines

Baggage delay/damage: Report within 7 days

Lost baggage: File a claim within 21 days

Refunds/compensation: Submit as soon as possible; most are reviewed within 30 days