Contacting Norse Atlantic Airways commonly referred to as Norse Airways requires a digital-first approach that is quite different from the more traditional customer service channels offered by legacy airlines.1_877-827-8493 As a relatively new ultra-low-cost carrier that began operations in 2022, Norse Airways focuses on offering affordable transatlantic flights between major cities like New York, London, Oslo, Paris, and Berlin. However, one of the most striking features of Norse’s customer care model is its lack of a public phone number or 24/7 call center. 1_877-827-8493 Instead, all customer communication is handled through email, web forms, chatbots, and social media, making it essential for passengers to understand and navigate this system effectively in order to get support.
Norse Airways has deliberately opted for a fully digital support model as part of its cost-saving structure. This means that, unlike most legacy carriers, you cannot pick up the phone and call Norse customer service. If you find a phone number online that claims to connect you with Norse Airways, it is almost certainly a scam. The airline itself warns customers on its official website that they do not provide customer service via telephone, and they will never ask you to call or share sensitive information over the phone. Unfortunately, this also means that during urgent or stressful travel disruptions like flight delays, cancellations, or baggage issues there’s no way to get immediate verbal assistance.1_877-827-8493 Travelers must rely instead on web-based communication to solve their problems.
The first and most recommended way to get in touch with Norse Airways is through their official website at
www.flynorse.com. The site contains a Help Center where passengers can find answers to frequently asked questions about bookings, baggage allowances, travel requirements, refunds, cancellations, and more. This Help Center includes a chatbot assistant named "Odin’s Wingman," which provides automated responses to standard questions. While the chatbot is not a human agent, it is a useful tool for gathering information quickly, especially if you are unsure about policies or procedures. It can guide you through various options like managing your booking, checking in online, or understanding fare conditions.
If your question or issue requires attention from a human representative—such as rebooking a canceled flight, seeking a refund, or filing a formal complaint—you will need to use one of the airline’s official email addresses or web contact forms. The most commonly used email addresses for customer support are:
When emailing Norse Airways, it is important to include as much detail as possible to ensure a quicker and more effective response. Always provide your full name, booking reference number, flight number, travel dates, and a clear description of the issue. If your inquiry involves a refund, baggage delay, or travel disruption, attach supporting documents such as boarding passes, receipts, and photos if applicable. While Norse does not guarantee a response within a specific time frame, many travelers report receiving replies within 3 to 7 business days, though this can vary depending on the volume of inquiries.
Another important customer contact channel is the online form submission system on the Norse website. Under the Help Center, travelers can navigate to various topics like “Refunds,” “Changes and Cancellations,” or “Special Assistance,” and fill out dedicated web forms for their specific request. This approach helps streamline your query to the correct department within Norse's operations team. Once submitted, you'll receive an automated confirmation and a case reference number, which you can use for follow-ups via email.
For passengers experiencing flight disruptions—such as cancellations, significant delays, or missed connections—Norse Airways encourages you to fill out a disruption compensation form on their website. This is especially important for travelers flying within or from the European Union, where EU Regulation 261/2004 mandates compensation for delays and cancellations under specific conditions. The form allows you to submit the details of your disrupted flight, explain how it impacted your travel, and request reimbursement or alternative transportation. Be sure to retain copies of your boarding passes and expense receipts, as these may be required for processing your claim.
In recent years, social media has become another valuable platform for passengers needing real-time help from airlines, and Norse Airways is no exception. The airline maintains official accounts on platforms like Twitter (@flynorse), Facebook, and Instagram (@flynorse). Many travelers have reported receiving relatively quick responses by sending direct messages on these platforms, particularly for issues like last-minute changes, refund follow-ups, or booking clarifications. While social media support is not guaranteed to be available 24/7, it can often yield faster results than waiting for email replies. It's recommended to keep your message brief but detailed—include your booking number and exact issue—to make it easier for a representative to assist you efficiently.
Although Norse does operate at several major international airports, in-person customer service at the airport is extremely limited, and in many cases, nonexistent. For example, at airports like London Gatwick (LGW) and New York JFK, Norse may have a small ground staff or check-in team, but passengers frequently report long lines, limited hours, or lack of support at departure gates. If you need to make changes to your itinerary at the airport or are dealing with a last-minute cancellation, your best bet remains to go online or use social media to reach someone from Norse’s central support team. In some cases, ground handling services are outsourced to third parties, which may further complicate the process of receiving direct help.
In situations where your issue is not resolved through standard customer service routes, you may consider escalating your complaint. Websites like elliott.org provide verified executive contact information for airline executives. You can send a respectful, detailed complaint to higher management at Norse, including the CEO or customer operations director. Always try to resolve your issue through regular support channels first, but escalation is a valid option if your case is ignored or improperly handled.
Another route for support is through regulatory bodies. If you’re flying within the EU or on an EU-based carrier (like Norse), and your refund or compensation claim is denied without valid justification, you have the right to escalate your case to the national aviation authority. In the UK, for example, you can file a complaint with the UK Civil Aviation Authority (CAA). In the United States, you may submit a report to the Department of Transportation (DOT) if your issue involves a U.S.-based flight and you believe your passenger rights were violated.
To summarize, the only legitimate ways to contact Norse Airways customer service are via:
Online contact forms through the official Norse website
Chatbot support for general questions
Direct messages via social media platforms
Norse does not operate a phone support system or in-person assistance network in the traditional sense. Travelers should be prepared to rely entirely on digital channels to solve issues and must be proactive about submitting documentation, tracking claims, and following up. While this system can work for routine issues and even disruptions, it may feel inadequate during emergencies or when dealing with time-sensitive problems.
In conclusion, Norse Airways has embraced a low-cost, no-frills customer service model, with all support centralized through email, web forms, and digital tools. While this approach helps the airline keep fares low, it places greater responsibility on passengers to manage their own travel needs and be patient when problems arise. By understanding how to navigate Norse’s system, documenting your communication thoroughly, and using multiple outreach methods especially social media you’ll be in the best position to get the help you need when flying with this ultra-low-cost transatlantic carrier.