Yes, Norse may offer refunds depending on your ticket type and cancellation timing. To check your eligibility, call 1_877-827-8493. The quickest way to understand Norse's refund process is by speaking with a live agent at 1_877-827-8493
Yes, Norse Atlantic Airways does offer refunds, but the conditions under which you can receive one are quite specific and depend heavily on the fare type you've purchased and the timing of your cancellation. Like many low-cost international airlines, Norse structures its fare classes in a way that prioritizes affordability, meaning many of their tickets—especially the cheaper ones come with restrictions on refunds. However, there are still several scenarios in which a refund is possible, and understanding these can help travelers avoid losing money unnecessarily.
One of the most universally applicable refund opportunities with Norse is the 24-hour cancellation policy, which complies with U.S. Department of Transportation regulations. This policy allows passengers to cancel any flight—regardless of fare class—within 24 hours of booking for a full refund, as long as the flight is scheduled to depart at least seven days after the booking date. This applies to flights booked on Norse’s website or through authorized agents for flights to or from the United States. It is a risk-free period during which travelers can reconsider their plans without penalty. If your travel falls within that seven-day window, however, the 24-hour rule doesn’t apply, and cancellation fees may kick in immediately depending on your fare class.
Beyond that initial grace period, Norse’s refund policy becomes stricter. If you purchased a Light or Classic fare either in Economy or Premium class—these are generally considered non-refundable after the 24-hour window closes. That means if you cancel your trip, you forfeit the cost of the ticket. However, Norse does offer one small concession: you may be able to receive a refund of unused government taxes, though this comes with a $65 administrative fee per passenger, per flight segment. If the refundable taxes are less than the fee, you end up getting nothing back, which is often the case for budget travelers. To request this type of refund, you can use Norse’s chatbot on their official website and follow the prompts related to “tax refunds.”
If you purchased a Flextra fare—either Economy Flextra or Premium Flextra—these come with significantly more flexibility. While they still don’t offer cash refunds after the 24-hour window, they allow passengers to cancel up to 48 hours before departure and receive a travel credit instead. This travel credit is typically valid for 12 months and can be used for future Norse flights. This makes the Flextra fare more appealing to travelers with uncertain schedules, though it comes at a higher upfront cost. Keep in mind, however, that if you cancel within 48 hours of departure even with a Flextra fare the ticket becomes non-refundable and no credit is issued.
There’s another important situation in which Norse is obligated to offer a full cash refund: if the airline cancels your flight or changes the schedule significantly and you choose not to accept the new itinerary. Under EU Regulation EC 261/2004 and similar international rules, passengers are entitled to a full refund if the airline initiates the cancellation or delay, and does not provide a reasonable alternative. In such cases, Norse must refund the full amount you paid, regardless of the fare type. Many passengers have successfully received full refunds under these circumstances, especially if the flight was canceled within a short period before departure or rebooked to a completely different schedule.
Customer feedback about Norse’s refund process has been mixed. While some passengers report smooth refund experiences, particularly when canceling within the 24-hour grace period, others have experienced delays or difficulty reaching customer support. In cases where refund processing takes too long, some travelers have had success by reaching out through social media, especially via Instagram DMs or Twitter messages, to escalate the issue. These platforms appear to be monitored by Norse’s customer relations team and often provide quicker responses than traditional email or chat methods.
Speaking of processing time, full refunds from Norse—if approved—are generally processed within 5 to 10 business days, although some travelers have reported waiting several weeks. Travel credits issued under Flextra fares are often available within a few days of cancellation and are stored in your Norse customer profile for future use. Tax refunds, if applicable, can take longer and may involve additional paperwork or documentation, especially when processed through the airline’s chatbot or customer service portal.
In summary, Norse does issue refunds, but the terms are narrow and largely depend on how quickly you cancel and what type of ticket you bought. If you cancel within 24 hours of booking a flight that departs more than a week later, you can receive a full refund to your original payment method. After that window, most fare types are non-refundable, though Flextra fares offer some flexibility via travel credits. In the event Norse cancels or significantly alters your flight schedule, you are entitled to a full cash refund under international air passenger rights. For all other cases, the most you can generally hope for is a refund of unused taxes, minus administrative fees. If you’re trying to secure a refund, be prepared to contact customer service through multiple channels and to follow up persistently if necessary. Knowing your rights and acting quickly can make a big difference in how much value you’re able to recover from a canceled Norse flight.