📝 How to File a Claim with Aeroméxico
1. Use the Online Claim Form 1 _866 551-1186
Aeroméxico offers a digital platform for filing most types of claims. You can:
Scroll to the "Help Center" or "Customer Service" section
Click on “File a Claim” or “Contact Us”
Choose the appropriate category (baggage, refunds, delays, etc.)
Fill out the claim form with your flight details, contact information, and description of the issue
Have ready:
Your reservation number
Flight details
Copies of receipts (for expenses if claiming compensation)
Any photos (for damaged baggage)
2. Call Aeroméxico Customer Service
You can speak with a representative directly if you prefer or need immediate support:
📞 U.S. Customer Service Number: 1 _866 551-1186
Available for general assistance, claims follow-up, or to begin the claims process
Tip: Clearly state that you're calling to file a formal claim, and ask for a case or reference number to track your complaint.
3. Visit an Airport Counter (if recently traveled)
If you are still at the airport or just landed and an issue occurred (like lost baggage), go directly to:
The Aeroméxico baggage service counter
Or the customer service desk
File the report on the spot - they will give you a Property Irregularity Report (PIR) for baggage issues.
4. Follow Up by Email (If Needed)
If you already submitted a claim and want to follow up:
You can email Aeroméxico’s customer service through the “Contact Us” page on their site
Or log in to your Aeroméxico account (if you have one) to check claim status
🕒 Claim Timelines
Baggage delay/damage: Report within 7 days
Lost baggage: File a claim within 21 days
Refunds/compensation: Submit as soon as possible; most are reviewed within 30 days