Yes, JetBlue Airways does offer a form of reimbursement,1-833-845-1858, if the price of your booked flight drops—but the refund doesn’t come in cash. Instead, travelers may be eligible to receive JetBlue Travel Bank credit equivalent to the fare difference, depending on the type of ticket purchased and how the change is handled. JetBlue’s policy in this regard is notably more flexible than those of many other U.S. carriers, making it a valuable option for price-conscious flyers.
How It Works: JetBlue Fare Drop Credits
When you book a JetBlue flight and later notice the price has dropped for the exact same itinerary same date, time, origin, destination, and fare class you may qualify to claim the difference in value. However, JetBlue does not automatically issue credits when fares drop. You must manually request the adjustment, either online or by contacting JetBlue customer support at 1-833-845-1858.
If approved, JetBlue will deposit the fare difference as credit into your Travel Bank, which is an account associated with your JetBlue profile. Travel Bank credits are valid for 12 months from the date of issue and can be used for future JetBlue flights. While these credits are non-refundable and non-transferable, they offer a practical way to stretch your travel budget over time.
Eligible Fare Types
Not all JetBlue fares are treated equally when it comes to refunds for price drops. Your eligibility is determined by the fare class you selected:
1. Blue, Blue Plus, Blue Extra, and Mint
If you booked under one of JetBlue’s standard fare classes (Blue, Blue Plus, Blue Extra, or Mint), you won’t be charged a change or cancellation fee. This means you can either:
Request the fare adjustment and receive the difference as Travel Bank credit, or
Cancel your flight and rebook at the lower fare, receiving the difference as a credit if done correctly.
These options allow significant flexibility, especially if you monitor prices regularly. Many travelers choose to cancel and rebook the same flight to lock in the lower fare while capturing the price drop credit.
2. Blue Basic
Blue Basic is JetBlue’s most restrictive fare type, akin to Basic Economy on other airlines. With Blue Basic, fare adjustments are generally not allowed, and you can’t receive credit for a price drop unless you cancel your ticket and rebook it. However, canceling a Blue Basic ticket comes with a fee typically ranging from $100 to $200, depending on the route. In such cases, the cost of canceling may exceed the potential savings, making this option less feasible.
Blue Basic flyers should be aware that booking this fare sacrifices both flexibility and the ability to take advantage of future price changes. If you're someone who values adaptability or tends to keep an eye on fluctuating prices, choosing a higher-tier fare might be a better choice in the long run.
5-Day Price Drop Guarantee
JetBlue used to offer an extended price drop protection policy, but it has now been revised into a 5-day price-drop window. Under this policy, if you notice that the price of your booked flight drops within five days of purchasing your ticket, you can request a refund for the difference—in the form of Travel Bank credit.
You must contact JetBlue within this 5-day window, and your booking must match exactly with the lower fare (same dates, times, cities, and fare class). This time-sensitive feature encourages travelers to keep a close eye on flight prices in the days following their booking.
Refunds for Points Bookings (TrueBlue Members)
If you’ve booked your flight using TrueBlue points, JetBlue’s loyalty program currency, and the points cost drops for the same flight, JetBlue may refund the difference in points. This process is often automatic but can also be requested by contacting customer service. These points are re-deposited into your TrueBlue account and can be used on future bookings just like cash-equivalent Travel Bank credits.
This policy adds extra value for frequent flyers using miles, particularly in the volatile points-based pricing environment where values can fluctuate day-to-day.
JetBlue Vacations Price Protection
If you’ve booked a JetBlue Vacations package a bundled reservation that includes flights and either hotel stays or cruises you’re protected under JetBlue’s Best Price Guarantee. If you find the exact same vacation package at a lower price on the same day you book, JetBlue will match the price and refund the difference. This guarantee, however, does not apply to standalone flight bookings, and the price match must be requested the same day of purchase, not days later.
What You Need to Do
To request a refund or credit due to a fare drop, follow these steps:
Check if your fare is eligible (avoid Blue Basic if you want flexibility).
Monitor prices for your flight in the days after booking.
If you notice a price drop, either:
Use JetBlue’s “Manage Trips” feature on their website or app to rebook the same flight at the lower fare, or
Call JetBlue’s customer support at 1-833-845-1858 and request a fare adjustment.
If successful, the difference will be credited to your Travel Bank.
Use the credit within 12 months for any JetBlue flight.
Additional Tips
Travel Bank credits are not tied to your original itinerary. You can use them for any JetBlue route, domestic or international.
These credits can be applied during the payment process on future bookings.
If you booked through a third-party travel agency or website, you may have limited ability to claim price-drop credits, and should contact your original booking source.
Limitations to Keep in Mind
Cash refunds are not issued for price drops—only travel credits.
Blue Basic fares are mostly ineligible for these adjustments.
The 5-day window for price-drop protection is strict—miss it, and you may lose the opportunity to claim credit.
Travel Bank credits are non-refundable and cannot be extended, so they must be used before they expire.
Conclusion
JetBlue’s approach to fare drop refunds is relatively generous, especially for travelers who book standard or premium fares. While you won’t get cash back, you can receive travel credits that retain their value for a full year. If you're savvy and watch prices carefully within that first five days, there’s a good chance you’ll be able to reclaim some value if fares decrease. As always, the key is understanding your fare class and acting within the appropriate timeframe.
Whether you're a frequent flyer or an occasional traveler, JetBlue’s policy rewards passengers who are proactive, making it one of the more flexible airlines when it comes to managing airfare fluctuations.