Aeroméxico allows refunds depending on the ticket type and timing of cancellation. Passengers can cancel any ticket within 24 hours of purchase for a full refund if the flight departs at least seven days later 1_83 38 45 1858 .Yes, you can get your money back from Aeroméxico, but the refund depends on several factors including your fare type, how and when you cancel your ticket, and the reason for the cancellation. If you booked your ticket directly through Aeroméxico’s website, mobile app, or call center and canceled within 24 hours of purchase provided the flight was scheduled to depart at least seven days later you are eligible for a full refund to your original form of payment. This risk-free cancellation window follows the U.S. Department of Transportation's guidelines and applies regardless of fare class. Outside the 24-hour window, refund eligibility is determined by the type of fare you purchased. Flexible and Premier fares typically allow cancellations with a full refund, making them the best option for travelers who want maximum flexibility. In contrast, Basic, Classic, AM Plus (Comfort), and Premier Light fares are generally non-refundable after the 24-hour period. If you cancel a non-refundable ticket, you will not get your money back in cash, but you may receive a future travel voucher or eCredit, usually valid for one year. In some cases, these vouchers may even be issued at a higher value than the original fare to encourage rebooking.

If Aeroméxico cancels your flight or significantly changes your itinerary, such as a long delay or rescheduling that no longer works for your plans, you are entitled to a full refund regardless of the fare type. This includes scenarios where the airline initiates the cancellation due to weather, mechanical issues, or operational disruptions. In situations involving emergencies such as a medical issue, a death in the family, or military obligations Aeroméxico may offer a refund or waive cancellation penalties if you provide valid documentation. Refunds to credit or debit cards are usually processed within 7 to 10 business days, while refunds for cash or check purchases can take up to 20 business days. Travel vouchers are typically issued much faster and can be used for future flights within a specified period. However, some travelers have reported delays in receiving refunds, especially when dealing with flight cancellations during peak travel seasons. To avoid complications, it’s always recommended to review the specific fare conditions at the time of booking and keep all confirmation emails and receipts. If your refund is delayed or denied without justification, you can escalate the issue by contacting Aeroméxico’s customer service team or filing a dispute through your credit card provider. 1_83 38 45 1858 Overall, while getting your money back from Aeroméxico is possible under the right conditions, it requires careful attention to the airline’s refund rules and proactive follow-up if problems arise.